Returns and Exchanges

Return & Exchange Eligibility

• Timeframe: Returns or exchanges must be initiated within 14 days from the delivery date.
• Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
• Non-Returnable Items: Final sale items, gift cards, undergarments, and customized products cannot be returned or exchanged.
• Proof of Purchase: A valid order number or receipt is required.
• Multiple Returns: We reserve the right to refuse excessive or fraudulent returns.

Exchange Policy (Free Return Label Provided)

• Contact our customer service to request an exchange.
• You will receive a free prepaid return label via email.
• Ship the original item back within 14 days after receiving the return label.
• Once we receive your item, we will process and ship the exchange within 2-7 business days.

Store Credit (Free Return Label Provided)

• Request a return for store credit by contacting us.
• Receive a free prepaid return label via email.
• Ship the item back within 14 days after receiving the return label.
• Once received and inspected, we will issue store credit within 7-30 business days.

Refunds (Handling Fee Deducted for Return Label)

• Request a return for a refund by contacting us.
• Receive a prepaid return label via email (handling fee applies).
• Ship the item back within 7 days after receiving the return label.
• Once the item is received and approved, we will issue the refund minus the handling fee within 7-30 business days.

Handling Fee for Refund Returns

• Flat Fee: Standard shipping fee per return label (deducted from refund).
• If you use your own shipping method, the handling fee does not apply.

Important Return & Exchange Requirements

• Returns without prior authorization will not be accepted. Always request a return or exchange before shipping the item.
• Items must be securely packed to prevent damage in transit.
• Tracking & Proof of Return: If you choose your own return method, we recommend using a trackable shipping service.
• Multiple Returns & Abuse: Customers who repeatedly return worn or damaged items may be subject to account suspension.

Contact Us

For return or exchange requests, please contact our customer support team:

Email: nexaclothing.com

Phone: 619-513-1815